customer satisfaction


All posts for customer satisfaction

Middle Eastern Business Smarts: Make Friends, Not Deal

By Neil Hathaway, Regional Middle East Manager We're all familiar with the hard sell. Sometimes, in the ruthless commercial culture that characterises much of the western world, it seems that all that matters is making the sale. It is well-documented in powerful Hollywood movies such as  Tin Men   ...

Saffron Cummings


Posted 7 days agoOpinion > Middle Eastbusiness tipscustomer satisfaction +6

Apergy, Helmerich & Payne, Rowan Companies and Core Laboratories Garner Top Honors in EnergyPoint Research's 2018-19 Customer Satisfaction Survey

HOUSTON (February 5, 2019) – As suppliers to the oil and gas industry adjust to lower commodity prices and continuing productivity gains in the field, findings from a newly released Oilfield Products & Services Customer Satisfaction Survey conducted by EnergyPoint Research indicate companies rated ...

Doug Sheridan - EnergyPoint Research


Posted 10 months agoPress > ApergyHelmerich & PayneH&P +10

It Pays to Keep Midstream Customers Smiling

Yes, it pays to keep customers smiling. Even in the midstream. As midstream activity quickens in North America, customers are showing preferences for providers with strong operating and project-development skills. Professionalism also matters. The need for solutions is diverse and widespread. C ...

Doug Sheridan - EnergyPoint Research


Posted 1 year agoOpinion > AMLPAndeavor LogisticsCrestwood Midstream +5

Hope Is Not A Strategy

Imagine a contest between two horses. History suggests one of the animals, having lost the majority of its races against the competitor, is the slower of the two. You are given even odds. Would you bet on the slower horse? The answer, of course, is no. Only a glutton for punishment would take even ...

Doug Sheridan - EnergyPoint Research


Posted 1 year agoOpinion > OilfieldsuppliersOil and Gas Industry +7

3 Reasons Why Mergers & Acquisitions Hurt Customer Relationships

As the industry moves to producing from hotter, harsher, and deeper pay zones, oil producers are facing newer, complex challenges. Traditionally, operators would overcome these production obstacles by working with a service company, whose responsibility it would be to design fit-for-purpose artific ...

Mari Rada


Posted 1 year agoOpinion > mergersArtificial LiftValiant ALS +3

EnergyPoint Research Announces Oilfield Products & Services Survey Results

GLOBAL SURVEY INDICATES OILFIELD SUPPLIERS ARE INCREASINGLY FOCUSED ON CUSTOMER SATISFACTION Ensco, Helmerich & Payne, Core Laboratories and Derrick Equipment Garner Highest Ratings in Satisfaction and Service HOUSTON (February 7, 2018) – As upstream activity begins to accelerate, spurred o ...

Doug Sheridan - EnergyPoint Research


Posted 1 year agoPress > Derrick EquipmentCore Lacustomer satisfaction +5

MPLX/MarkWest, Plains All American and Williams Rate Highest in EnergyPoint Customer Satisfaction Survey

Overall Customer Satisfaction Levels Rise As New Entrants Help Boost Scores in Several Areas As reality of a “lower-for-longer” commodity-price environment settles over North American oil and gas markets, midstream services providers are redoubling their efforts to provide customers with reason ...

Doug Sheridan - EnergyPoint Research


Posted 2 years agoPress > MPLXMarkWestPlains All American +7

For Oilfield Suppliers, It's Adapt or Die

Oil prices are rebounding from their collapse that began in 2014. But for upstream suppliers, it's no time to celebrate. Despite improved conditions, it's going to take more than $60 crude to rebalance the oilfield. Structural oversupply—too many players chasing too few dollars—is the problem. Re ...

Doug Sheridan - EnergyPoint Research


Posted 2 years agoOpinion > Oil and GasSchlumbergerCameron +12