Level 2 PC Technician
A PC Technician installs, maintains, and upgrades hardware and software of an entire organization’s computer systems. The individual, moreover, also supports servers and networking equipment in that environment. Working under general supervision.
When necessary, they escalate problems by following proper policies and procedures. Technicians act as intermediaries between clients and their organization’s support staff for guaranteeing problem explanations precisely and also to keep communicating with clients during the process of problem resolution. They need to document records of problems and their troubleshooting precisely and punctually.
Because of the nature of the job, technicians would need to work flexible hours and perform other related tasks when the need for computer support arises. They also set up systems for new employees.
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