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Apergy, Helmerich & Payne, Rowan Companies and Core Laboratories Garner Top Honors in EnergyPoint Research's 2018-19 Customer Satisfaction Survey


HOUSTON (February 5, 2019) – As suppliers to the oil and gas industry adjust to lower commodity prices and continuing productivity gains in the field, findings from a newly released Oilfield Products & Services Customer Satisfaction Survey conducted by EnergyPoint Research indicate companies rated highest by customers are pulling away from their industry peers, both in terms of financial performance and customer loyalty. 

The highest overall ratings in customer satisfaction for 2018–19 go to the following four companies: Apergy in oilfield products, Helmerich & Payne in land contract drilling, Rowan Companies in offshore contract drilling, and Core Laboratories in oilfield services. 

“The survey's highly ranked oilfield suppliers have increased their customer focus and performance in response to challenging times,” noted Doug Sheridan, Managing Director of EnergyPoint. “This year's ratings leaders all embrace quality, execution, reliability and customer service as central organizational tenets. If history is any gauge, they are the vanguard that will drive the industry's future success.” 


Oilfield Products Segment

Apergy rated first in total satisfaction in the survey's oilfield products segment. This is the first year Apergy, previously listed as Dover Artificial Lift, has won the top spot in the segment. The company also ranked first in five additional categories, including artificial lift, engineering and design, performance and reliability, horizontal and directional wells, and onshore applications. 

Other companies rating first in at least one category in the oilfield products segment of the survey include: 

  • Caterpillar in rig engines and harsh environment wells;

  • Derrick Equipment in solids control equipment, rig-related equipment, post-sale support, shale-oriented applications, and three other categories;

  • Dril-Quip in subsea equipment, risers and flexible joints, and two other categories;

  • Flowserve in flow control equipment;

  • Forum Energy Technologies in cementing equipment;

  • Frank's International in casing tubing, tubular goods, and availability and delivery;

  • Gardner Denver in mud pumps, HPHT applications, and two other categories;

  • Halliburton in intelligent sensors and controls, fishing tools, availability and delivery, shale-oriented applications, and two other categories;
  • ITC Global in communications and networking;

  • Nabors Industries in top drives;

  • Nalco Champion in completion fluids and production chemicals;

  • National Oilwell Varco in tubular-handling equipment, subsea BOPs, and drill pipe;

  • Newpark Resources in fluids, chemicals and proppants, drilling fluids, share-oriented applications, onshore applications, and four other categories;

  • Nippon Steel & Sumitomo Metals in engineering and design, performance and reliability, and HPHT applications;
  • Oceaneering International in ROVs, performance and reliability, harsh environment applications, deepwater applications, and three other categories;

  • Oil States International in umbilicals and controls, and engineering and design;

  • Pason Systems in rig instrumentation, performance and reliability, and availability and delivery;

  • Schlumberger in downhole motors, drill bits, integrated products, surface wellheads and trees, rotary steerable systems, surface BOPs, cements and slurries, surface production equipment, perforating guns, and six other categories;

  • TAM International in completion packers, downhole completion equipment, HPHT applications, and two other categories;

  • TechnipFMC in the category of manifolds, flowlines & connectors;

  • Tenaris in availability and delivery, harsh environment wells, and horizontal and directional wells;

  • U.S. Steel in production tubing and post-sale support, and;

  • Vallourec in the category of connections and couplings.

Land Drilling Segment

Rating first in total satisfaction among North American land-based drillers is Helmerich & Payne. This marks the 11th consecutive survey in which H&P has captured the top overall spot in this segment. In addition to holding the top ranking overall, the company rated first in healthy and safety (HSE), job quality, technology, HPHT applications, horizontal and directional applications, and shale applications. H&P's top ratings also extend to the Interior Texas & Mid-continent and Bakken – Dakotas regions.

Other contractors rating first in at least one category in the land drilling segment include:

  • Independence Contract Drilling in service and professionalism;

  • Nabors Industries in the U.S. Rockies & Dakotas, and;

  • Precision Drilling in Canada.


Oilfield Services Segment
 

In addition to rating first in total satisfaction in the survey's oilfield services segment for the fourth consecutive year, Core Laboratories earned first-place marks in the categories of core and fluids analysis, formation and well evaluation, technology, job quality, onshore applications, the U.S. & Canada, Asia & Pacific Rim, the Middle East, and Eastern Europe & FSU.

Other companies rating first in at least one category in the oilfield services segment include:

  • Baker Hughes GE in perforating services;

  • Basic Energy Services in completion-related services, workovers and well servicing, and two other categories;

  • BJ Services in cementing services;

  • Bourbon Offshore in marine transportation and supply, platform supply vessels, and specialty vessels;

  • Calfrac Well Services in Canada;

  • CGG in geophysical services, data processing, imaging & modeling, and onshore data acquisition;

  • Delmar Systems in mooring services, harsh environment wells, health and safety (HSE), international regions, and two other categories;

  • Frank's International in HPHT applications, offshore applications, deepwater applications, and two other categories;

  • FTS International in hydraulic fracturing, and in the Interior Texas & Mid-continent region;

  • Halliburton in integrated services, fishing services, sand control services, well testing, Western Europe & North Sea, Sub-Sahara Africa, onshore applications, and nine additional categories;

  • MRC Global in Alaska & Canada;

  • Nabors Industries in the category of casing and tubing installation;

  • Newpark Resources in fluids services, drilling-related services, health and safety (HSE), performance and reliability, service and professionalism, horizontal and directional wells, onshore applications, Interior Texas & Mid-Continent, and five other categories;

  • PGS in geoservice library sales and multi-client studies, as well as offshore data acquisition;

  • RPC in the U.S. Rockies & Bakken, as well as Appalachian Basin & Marcellus

  • Schlumberger in logging-while-drilling, wireline logging, measurement-while-drilling, technology, health and safety (HSE), HPHT applications, Latin America & Mexico, the Middle East, and seven other categories;

  • Scientific Drilling in directional drilling;

  • Superior Energy Services in the Gulf of Mexico, and;

  • Tidewater in AHTS vessels, as well as fast supply vessels.


Offshore Drilling Segment
 

The top-rated offshore contract driller in this year's survey is Rowan Companies. In addition to its top position overall in the segment, the company rated first in four additional categories, including job quality, HPHT wells, the Middle East, and shelf wells. 

Other contractors rating first in at least one category in the offshore drilling segment include: 

  • Diamond Offshore in the Gulf of Mexico, Latin American & Mexico, and Sub-Sahara Africa;

  • Ensco in health, safety & environmental (HSE), performance and reliability, the North Sea, deepwater wells, and ultra-deepwater wells;

  • Seadrill in harsh environment wells, and the Asia & Pacific Rim region, and;

  • Transocean in horizontal and directional wells, and in technology.

 

“The last several years have brought unprecedented challenges to the segments and companies covered in this survey,” noted Sheridan. “In response, we've seen many top-rated suppliers further prioritize toward customers. Importantly, these companies understand that many of their markets remain oversupplied—and they run their businesses accordingly. In the process, they've driven the industry's performance and productivity to new heights.”

Survey Information

EnergyPoint's Oilfield Products & Services Customer Satisfaction Survey has been conducted annually since 2003. This year's study reflects findings from more than 4,000 evaluations by qualified respondents at companies utilizing products and services of global oilfield suppliers. Respondents were asked to rate only those companies with which they had significant experience as a customer within the prior 24 months.

Companies were evaluated in multiple attributes, including total satisfaction, pricing and contract terms, performance and reliability, technology, engineering and design, job quality, safety and environmental (HSE), service and professionalism, post-sale support, and corporate capabilities. Respondents also evaluated companies in various categories of products and services, well types and applications, and domestic and international regions.

For categories and suppliers in which ratings existed, scores from the 2015-2016 survey period were included in this year's category-winner calculations at lesser weightings. In no case were these prior-period ratings assigned a weighting of more than 20 percent for purposes of determining this year's final ratings and category winners.

For questions related to the survey and its results, contact EnergyPoint at info@energypointresearch.com or +1.713.529.9450. For information concerning EnergyPoint's promotional policy and research offerings related to the survey, click on the links below:

Licensing and Promotional Policy & Program: www.energypointresearch.com/licensing

Ratings & Analysis Reports: www.energypointresearch.com/detailed-reports


About EnergyPoint Research, Inc.

EnergyPoint Research conducts independent research regarding customer satisfaction in the global energy industry. Founded in 2003, the firm publishes closely watched annual customer satisfaction ratings and rankings in several segments, including upstream products and services, midstream services, and gasoline retailing. For more information concerning EnergyPoint and its independently conducted surveys, visit the company's web site at www.energypointresearch.com.



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