Job

Product Systems Analyst

Posted by Rob Quirk

14-Jul-2017


Location
Philadelphia

State
Pennsylvania

Salary
£121065.38 per annum

Job Ref
BBBH109404_1500058736

SUMMARY

This position will execute product launches with a cross-functional team and do technical support for all demand response / energy management / storage software products. They will act as a resource for the Product Management Team to optimize/automate and execute product launches per our quality standards, monitor and respond to any Tier 2 tech support.

ESSENTIAL FUNCTIONS

* Execute product onboarding with existing tools and processes
* Optimize onboarding (including Workflow automation, Batch Emails tools, Email Code Editors, User tracking, Querying etc.)
* Automate user onboarding including creation of new web forms using gsuite (or similar tools); creation of customer-facing emails, product configuration and setup
* Interpretation of product usage analytics by extracting user behavior from session reports and google analytics
* Product support across platforms including weekly/monthly reporting to management and SLA compliance setup and monitoring
* Collaborate with Product Manager, QA and Development teams to prioritize, validate and track product defect fixes through the delivery process

REQUIREMENTS

* Bachelor's Degree or equivalent work experience in CS or MIS
* 3-6 years' experience in supporting enterprise software in SaaS B2B or B2C environments; preferably supporting demand response or curtailment software platforms
* Experience with configuration and integration of COTS web applications
* Knowledge of HTML, CSS and Javascript is a must
* Proficient in MS Office Suite
* Proficient in BPMN diagramming and Google Analytics
* Ability to multi-task, learn new skills quickly and work in a fast paced startup environment
* Knowledge of Zendesk, Jira and Aha.io is a plus

Spencer Ogden is acting as an Employment Agency in relation to this vacancy.


Skills
enterprise software in SaaS B2B or B2C environments, agile, java, configuration, integration, COTS web applications, product onboarding, product management, software engineering

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