Customer Service Administrator

Posted by Allison Holt


Catterick Garrison

North Yorkshire


Job Ref

The Purpose of this role is to deliver the Customer Services (CS) processes that enable Vehicle/Assets to be efficiently delivered into the repair process and delivered back to customers after the repair process. Working as part of a multi-skilled team, CS Administrators co-ordinate the arrival of Vehicles/Assets planned for repair, deliver, handover/takeover process/discrepancy reporting (DR) and transfer the ownership on JAMES. The Team prep the asset ready to go into its respective repair line as and when it's required according to the production plan. Where assets require changes to planned completion dates the CS Team will liaise with customers and the planning function to amend the production plan where necessary.

Main Tasks:-
- People
o Liaising with Customers regarding delivery, collection and changes to planned arrangements,
o Liaising with planning function where assets are not going to be ready by expected completion date,
o Liaising with workshops to confirm the assets ready to go into repair,
- Tools
o System administration - ERP, safety near misses, asset management, quality, Learning Management System (LMS),
o Ensuring work areas remain safety compliant,
o Ensuring staff have and comply with PPE Requirements,
- Process
o To adhere to company and highway code policies at all times,
o Receipting/transferring of assets on JAMES on receipt,
o Performing handover/takeover and discrepancy report (DR) processes,
o Driving Vehicles from customer service area to holding area ready to go into workshops.

Not Specified

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