A fast growing Telecommunications company in Town and Country, MO is looking for an Operations Technician to join their expanding team.
Are you an experienced Operations Technician looking for the next challenge? Then this could be what you have been looking for.
What will you be doing?
Deliver superior customer service through professional, comprehensive, and timely communication for all Incidents and Requests for Change * Provide timely response, escalation, and resolution to promote the rapid restoration of services for all incidents * Provide methodical and successful execution of customer change requests * Maintain network stability through advanced troubleshooting, timely resolution of customer incidents, and proactive maintenance * Ensure all internal systems and customer environments are operational through the use of Network/System Monitoring * Execute pre-approve change activities in a multi-tenant environment Essential Duties: * Identify resolve and escalate issues according to procedural documentation and training * Incident management of low latency multicast and unicast connectivity over the CenturyLink COIN network * Provide and obtain timely updates to/from relevant parties (internal and external) * Manage incidents to resolution in a timely manner * Monitor customer and infrastructure environments to quickly identify and resolve incidents * Management of telecommunications vendors
What skills/experience should you have?
United Arab Emirates AE Contract competitive
Houston Texas US Contract benefits
Katy Texas US Contract £20.18 - £28.25 per hour + 0
Katy Texas US Contract £32.28 - £40.36 per hour + 0
Beauvais Picardie FR Contract 33.58£ - 37.77£ an + Déplacements